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What is CustomJerseys
Jerseysify.com is a swiftly emerging e-commerce & retail powerhouse, captivating a global community of dedicated jersey aficionados. Jerseysify.com facilitates the trading of high-demand custom jerseys, tailoring to the unique tastes of every fan.
How do I know if the items are Authentic?
All Jerseysify.com merchandise are authentic, guaranteed.
Learn more about our Assurance of Authenticity.
Are your items new?
CustomJerseys only sells authentic items in an unworn and in pristine condition.
How do I track my order?
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.
You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team if you have any problem tracking your order.
Will I be able to exchange my purchase for another size?
Yes, size exchange is available under the condition that the item(s) is unused.
A request for exchange can be made within 30 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.
Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.
Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
What if the product I received are defect or not the product I ordered?
We're sorry to hear that the item did not meet your expectation. Please contact our customer service team so we can look into further details for you.
Shipping & Returns:
Where do you ship to and how much will it cost?
Free worldwide shipping.
Orders are shipped via Aramex, UPS, DPEX, FedEx, DHL, S.F. Express, SpeedPost(EMS), or Air Mail, depending on the your location.
How do I track my order?
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes.
Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.
You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team if you have any problem tracking your order.
Why hasn't my order shipped out?
Every item at CustomJerseys goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 7 business days, varies on arrangement of an order.
Can I cancel my order?
You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).
Please contact us for the cancellation request.
Please note that cancellation requests is not 100% guaranteed and there will be a cancellation fee - 15% of the total payment (shipping included) for all cancellations. Refund will be issued back to the original payment method only.
Can I change my shipping address after an order is placed?
Once the order has been placed, we are not able to modify your shipping address.
However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.
How do I return my purchase?
If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.
- Returns request will only be accepted within 30 days of the delivery date.
- The goods being returned must be unused and in their original condition with the tags attached.
- Refund will be issued back to original payment method only.
Please contact us before returning us any product(s).
Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
Pricing
Do you do have a best price guarantee or price match?
We currently do not have a Best Price Guarantee or Price Matching policy.
However, we do welcome any feedback on certain products being priced uncompetitively.
Please contact us and we will be happy to assist further.